“Security standards are high to ensure the safety of your shared information.” Amanda H Just have the other person go to a webpage, type in a code,and you can connect to their screen.” Anonymous reviewer, Capterra “There is no need to install something on the remote computer. “A formidable support solution with great business essence,” Irrael, technology architect The team has also assembled a highly comprehensive help desk with articles on everything from getting started to free account. Users that need to get in touch with support are able to submit a request which the Mikego team will look into as soon as possible.Īfter setting up a test account to use the software, we received an introductory email from an account manager giving us a direct point of contact at the company. Practically speaking, however, the reliability of this connection depends upon the stability and speed of the internet connection available to both the client and the user remotely accessing it. Mikogo offers a fast and effective remote sharing stream that provides a full color and stable connection enabling the user remotely accessing the screen to manage the mouse, keyboard, and to receive a full color view of the screen. While it’s true that 128 bit is a little bit weaker, cryptographically, than 256 bit, it should still be strong enough to protect the integrity of your data. All screen sharing sessions and remote support connections are protected by 128 bit encryption and secure sockets layer (SSL). If you’re worried about your security while streaming your screen to another user over Mikogo then there’s no need to be. Here you are able to configure the connection according to your preferences including choosing whether to always display the panel on top. Once this is setup, a little connection box appears. In order to begin using the software, users need to download the connection client from the website. Mikogo is available at 3 different tiers: These profiles can be easily and quickly loaded directly from within the user interface / client. Users can set up specific profiles for running support sessions that can be replicated upon screen share initiation. Those providing remote support can use this to send annotations or documentation to those on the receiving end. Users can exchange files and images of up to 200MB in size. For those that need to provide support to users with multi-monitor setups, everything they see should be visible. Mikogo remote access supports up to four simultaneous screens. Users can schedule sessions in advance using the web portal and then send out invitations by email or calendar invitation to those receiving support. Once the voice conferencing has been initiated users can edit their audio interface changing their microphone and speaker volume. After initiating a session, users receive a session ID and login as well as options to change the presenter and the control users. With Mikogo, users can receive support by phone as well as through a live feedback session. Dual presenter mode makes it easier to get to the route of issues. With Mikogo, both the user and the client (the person being supported) can share their screen. This means that the platform can be accessed from Linux and any other operating system. For those that want to remotely control a computer, all they need is a browser to connect. Mikogo can be accessed from the internet as well as from cross platform clients on PC and Mac. Mikogo offers the following features to deliver superior remote access to users. What Services and Features Does Mikogo Offer Shame on you Mikogo, for selling a product in this country without any access to technical support.128 bit encryption. I was given no other option than to drop my subscription and look for another service. When I tried contacting support, I was unable to reach anyone by phone or chat and my emails went unanswered. Recently I purchased a new laptop and when I ran the software from this PC, I could not find any documents to transfer even though they were stored locally on my PC. In those cases, I found I was not always able to transfer mouse and keyboard control and unable to transfer documents. Mikogo ran fairly well for me unless I had a Mac participant. I need to be able to transfer documents via secure file transfer or FTP and the software must be HIPAA compliant. I also need to be able to transfer control of the mouse and keyboard for remote signature. I never have more than one participant besides myself in the conference. Specifically, I conduct remote enrollment services and need the software to run on any platform (ie. I had been using Mikogo for several years now and most of the time it worked fine for my purposes. Not hard to use but don't look for support
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |